keeps coffee hot mug

OUR RETURN AND REFUND POLICY

At Followratty, we take pride in creating unique, made-to-order products. Each item in our store is crafted specifically for you after your order is placed. Our goal is to deliver high-quality items that meet your expectations, but due to the custom nature of our business, we have specific policies in place regarding returns and refunds.

No Returns or Exchanges for Wrong Size, Color, or Changed Mind

Since all Followratty products are produced on demand, we cannot offer returns or exchanges if you accidentally order the wrong size, select the wrong color, or simply change your mind after placing the order. Please take care to review your selections carefully before completing your purchase.

Our return policy does not cover buyer’s remorse or any changes in preference. Once an order is placed, it moves immediately into production, and we’re unable to cancel or alter it. We appreciate your understanding in this matter.

Refunds for Damaged or Incorrect Items

We only offer refunds or replacements in cases where the product is damaged or you receive the wrong item. If this happens, please reach out to us within 30 days of receiving the product, and we’ll make it right.

To initiate a refund or replacement:
1. Email us at [followra@followratty.com].
2. Include your order number and a clear photo of the wrong or damaged item.

Once we review the claim and verify the issue, we’ll either send a replacement or process a refund, depending on your preference. Any claims deemed to be an error on our part will be fully covered, including the shipping costs.

Filing Claims

For damaged, misprinted, or defective items:
– All claims must be submitted within 30 days of receiving the product.

For lost packages:
– Claims must be filed within 30 days after the estimated delivery date.

If any of the above applies to your order, please contact us, and we’ll cover the issue at our expense.

At Followratty, your satisfaction is important to us, and we’re committed to resolving any issues that arise with your order. Thank you for choosing Followratty, and we hope you love your unique, one-of-a-kind items!

GPSR information
Product safety information

EU representative:
HONSON VENTURES LIMITED,
gpsr@honsonventures.com,
3, Gnaftis House flat 102, Limassol,
Mesa Geitonia, 4003, CY

Product information:
Generic brand, 2 year warranty in EU and Northern Ireland
as per Directive 1999/44/EC

Care instructions:
Use a soft, clean and dry cloth to gently brush any dust or dirt off from the center of book outwards